Refund policy

We want the scope and price to be clear before project work begins. Contact us promptly if you need to cancel or have a concern.

Effective date: October 25, 2026. Email support@intervt.com with your order email and transaction reference.

Before work begins

If you ask to cancel before we have started work, contact us and we will review the request for a refund of the amount paid, less any non-refundable costs already incurred for your project, where permitted by law.

After work has started

If work has started, contact us with the reason for your request. We will review the work completed, costs incurred, and any undelivered part of the project and determine whether a partial refund or another resolution is appropriate. Completed and delivered work is generally not refundable, except where required by applicable law or where we agree otherwise in writing.

Incorrect amount or duplicate payment

If you believe you were charged the wrong amount or charged more than once, email us as soon as possible. We will check the payment record and arrange a correction or refund if the charge was made in error.

How refunds are issued

Approved refunds are sent back through the original payment method. The time for funds to appear depends on the payment provider and your bank. We will email you when we submit the refund.

Company information

INTERVT LTD, company number 16526627, registered office at 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom.

Mandatory consumer rights

This policy does not remove or restrict any cancellation, refund, or other consumer rights that apply under the law governing your purchase. If local law gives you a stronger right, that right applies.